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Where is my refund?

I filed my taxes electronically on April and have been checking my bank account looking for the refund, but no luck. I went to the IRS site "Where is my refund? and saw that they had deposited my refund on April 25th, 2023.  I called my bank and had them check my checking and savings account and there is NO refund received from the IRS.  I've had the same bank account for 15+ years so the account number has not changed; so that cannot be the problem.   

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Where is my refund?

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

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