Where is my money that should be on my card

[MichelleT · Accepted solution]

Your refund amount will be added to your Turbo Prepaid Visa® Card as soon as the IRS finishes reviewing your tax return and sends it.

As soon as you get your card, activate it online or over phone by following the instructions on the card sticker.

Once the IRS approves and issues your refund, your refund will be deposited directly to your account.

Look for your personalized card to be delivered 5-10 business days after ordering it.

Note: A card will be sent to you even if you decide not to receive your refund on it. You won’t be obligated to activate or use the card if you don’t want to, but you’ll want to keep it safe or properly destroy it for your own protection.

To avoid delays, be sure the name on the tax return is exactly the same as the name on your Turbo Prepaid Visa Card.

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

[Carlithia]

For information on when you would be receiving your NetSpend Card, please see our Turbo Tax FAQ. https://ttlc.intuit.com/replies/6467272

For a status update on your return, please see our Turbo Tax FAQ. https://ttlc.intuit.com/replies/5340655