No one at TurboTax knows where your 2017 refund is. After your return is filed, TurboTax does not get any information from the IRS or your state. When did you file the 2017 return? Did you e-file it or mail it?
If you e-filed it, what does it say in your TT account--"accepted", "rejected", or "ready to mail?"
If you mailed it, did you use a mailing service like UPS or certified mail so you would know it was received by the IRS?
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
