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Here are some steps to try.
First, make sure you can print something from a different program.
If your printer is working:
If you’re not able to print:
TurboTax Online
If you're using TurboTax Online on a computer, follow the instructions below.
(If you're using TurboTax Online on a mobile device/mobile web browser, here's what to do.)
First, open your return (To do this, sign in to TurboTax and click the orange Take me to my return button.)
Many printing problems can be resolved by installing the latest version of Adobe Reader (it's free).
If that didn't help, proceed to the troubleshooting steps below.
Troubleshooting Steps
Follow these steps in the order given:
Here are some steps to try.
First, make sure you can print something from a different program.
If your printer is working:
If you’re not able to print:
TurboTax Online
If you're using TurboTax Online on a computer, follow the instructions below.
(If you're using TurboTax Online on a mobile device/mobile web browser, here's what to do.)
First, open your return (To do this, sign in to TurboTax and click the orange Take me to my return button.)
Many printing problems can be resolved by installing the latest version of Adobe Reader (it's free).
If that didn't help, proceed to the troubleshooting steps below.
Troubleshooting Steps
Follow these steps in the order given:
When printing completed tax forms from Adobe Reader, click the print icon and when the print screen comes up, select "Advanced" next to the printer selected and then ensure that "Print as Image" is selected, click "OK" and return to the print screen and select print. Black lines will no longer appear on the output forms from the printer. This problem showed up when trying to print from PDF to an HP Officejet J4580 printer, but a post on the HP Support Community website mentioned another printer that had this problem printing TurboTax generated tax forms.
Thank you mrmo for this advice!!!
I was finishing my 2020 returns when I noticed the black bars across my forms covering necessary information. At first I thought my printer had gone rogue on me, except that everything else I print is perfect.
NOBODY ELSE I found suggested "Print as Image." You get the gold star! Again, thank you...
Peace,
Erik
I've had this same issue in previous years with printing from TurboTax but I forgot the "Print As Image" solution.
I have two HP printers and it is NOT the printer driver. They both exhibit the same problem until "Print As Image" is selected.
I have also Updated Adobe Reader and it did NOT work as a solution.
Thank you for the solution 'mrmo', and I hope TurboTax fixes it in the future. I for one, must put a reminder on my calendar for subsequent years until they fix their problem. I have wasted quite a bit of paper and ink over the years since I use TurboTax all the time. Great tax software, except for the printing problem.
I followed the directions and selected print as image but still have the dark black lines using my Samsung M2830DW printer. This is unacceptable.
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