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The Turbo Prepaid Visa Card should have arrived in 5-10 business days after you were approved for it.
If it didn't, you will find a phone number for the Turbo Card customer service in this FAQ:
https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card
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