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Johnboy44
New Member

Waiting for software to amend prior return

I need to amend my returns for 2015 and 2016 which were done online using an iMac. When I followed the links on this site, I had to request special software. I placed that request on Dev. 29 but still haven't received it. Why do I need special software and how much longer will I have to wait for it?

1 Best answer

Accepted Solutions
VolvoGirl
Level 15

Waiting for software to amend prior return

They don't have the special amend program for Mac like they do for Windows.  So you have to request the actual full program.   If you are having trouble getting it then call in

Contact Customer Service 7 days a week 5AM-9PM Pacific time https://support.turbotax.intuit.com/contact/ 

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7 Replies
SweetieJean
Level 15

Waiting for software to amend prior return

Did you look to see if it is in your TT account?
Johnboy44
New Member

Waiting for software to amend prior return

Not sure how to do that? I was expecting an email notice about it. Please explain - thanks!
Johnboy44
New Member

Waiting for software to amend prior return

P.S. I was logged into my TT account when I followed the amending instructions and mae the initial request
VolvoGirl
Level 15

Waiting for software to amend prior return

Yes you are suppose to get a code to enter into this next form
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3978848-amend-prior-year-return-mac-software-request-download">htt...>

Try requesting it again.  Maybe your email address is wrong.  You should get the code back right away.  Check back through your emails.  Maybe it went into the junk or spam folder.
Johnboy44
New Member

Waiting for software to amend prior return

I have checked my Junk folder - nothing there but ads from TurboTax. I will try requesting it again. Thanks for the help.
VolvoGirl
Level 15

Waiting for software to amend prior return

They don't have the special amend program for Mac like they do for Windows.  So you have to request the actual full program.   If you are having trouble getting it then call in

Contact Customer Service 7 days a week 5AM-9PM Pacific time https://support.turbotax.intuit.com/contact/ 

Johnboy44
New Member

Waiting for software to amend prior return

Thank you so much for this link. I just spoke to a very nice woman who walked me through the downloads I needed. Now all I have to do is get to work 🙂
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