W-2.

[Jim06]

Doing tax returns for grandchildren.  Only W-2 income.  Cannot excess form to input information from W-2.  Called Turbo tax last week and after an hour of different suggestions the form finally came up.  Finished that return.  Now doing a return for another grandchild and same thing is happening. Have tried everything to input., but whenever I click on w-2 info nothing happens.  In fact I haven’t inputted any w-2 info and when I click on W-2 my option is to update. This is my 1st year using turbo tax.  Desktop Deluxe.  Using Windows 10 I think.  Thanks, Jim

[DoninGA]

Try this procedure -

Save the tax return.  Close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists.

[BillM223]

If Don's advice doesn't help, remember that if you have a printed copy of the W-2, you can always enter it by hand. Sometimes, it's just faster to do this. The issue with importing is that TurboTax is having to deal with  large number of third parties to do this, and plenty of things not under TurboTax's control may not work. 

Tolkien had a character (Pippin) say that a "Short cuts make long delays"; just bear in mind as you do this that sometimes doing it "the hard way" is faster.

[Jim06]

Don, Thank you very much. I followed your advice and everything now works fine concerning W-2 input.   Jim

[Jim06]

Don,

Yes it did. Thank you very much.

Jim