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Travass76
Level 2
Feb 13, 2021 2:06 AM UTC
Question

Virtual card

I haven't got my refund card yet and I wanted my virtual card I don't know where to find it and how to get it

5 replies

CarissaM
Level 15
Feb 13, 2021 11:36 PM UTC

All questions related to the Turbo Prepaid Visa should click here to speak to customer support. 

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Travass76Author
Level 2
Feb 14, 2021 4:50 AM UTC

No one can seem to help me I never got a email that helps set up my virtual card I call people and message people no one wants to help this is the last time I ever used TurboTax again I got a loan and I can't even access it .never got my card or can get help getting to my money I'm so mad 

TiffanyL
Level 11
Feb 14, 2021 5:29 PM UTC

When your Refund Advance funds are ready you'll receive an email with a virtual Turbo® Visa® Debit Card that you can use to make purchases online. This should not have to be activated, as it can only be used for online purchases. You'll receive a physical card in the mail in 5-10 business days (this doesn't include Saturday, Sunday, and official holidays) that would need to be activated. Please see the FAQ link provided below for more information about the refund advance:

 

About Refund Advance

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