Updates

2 replies
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The latest update contains the following virus:

w32/s-014470a*!Eldorado

Is this on purpose? How do I install without the virus?

Thanks

TurboTax Home & Biz Windows

mesquitebean

Level 15

A251 wrote:
The latest update contains the following virus:
w32/s-014470a*!Eldorado
Is this on purpose? How do I install without the virus?

How were you getting an update? Was it an automatic update download when you launched the TurboTax Software, or did you perform a "check for updates" in the TurboTax software? Or did you download a manual update installation file? If you downloaded a manual update installation file, where did you download it from?

What antivirus program made that detection?

This is a user community forum. You probably need to discuss this with the folks at TurboTax Support so they can question you in realtime. Here's how to phone them during the day to discuss this with them.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact