Unable to create return. Error 119

[VolvoGirl]

Are you trying to open a return you downloaded from Online or moved from another computer?

For error codes 190 and 119

After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).

Then go to FILE -Open and find your return.

[saltwire-gmail-c]

Thank you.  I am using TurboTax 2023 to try to open a return that was created on a different computer.  In case it matters, the file resides in Microsoft OneDrive and is accessible from either PC.  So it wasn't really moved, it is being accessed from OneDrive.  Also, the original file was created on a PC with Windows 10 whereas the new PC that I am trying to open the file on is Windows 11.

Yes, I tried those steps: downloaded TurboTax from my account and installed it on my new Windows 11 PC, installed a state, started a dummy return, then used file->open to try to load the OneDrive file on the new PC.  I still get "Unable to create return. Error 119".

Thanks

[VolvoGirl]

I believe you have to open the file from your hard drive not from one drive.  Try moving the .tax2023 file to your Documents - Turbo Tax.  When you installed did  it make a Turbo Tax folder under Documents?  

[saltwire-gmail-c]

Thank you!  Yes, that appeared to fix it and I was able to open the file after putting the file somewhere else on my hard drive.

One minor note for potential future reference, however: The real root of the issue appears NOT to be that OneDrive is being used but, rather, that the full TurboTax file needs to be present on the new PC first before trying to open it.  When Microsoft OneDrive is used on a new PC, all the files from your OneDrive cloud are not necessarily downloaded to the new PC.  There may initially only be file placeholders in your local OneDrive folder.  To get a file to be actually downloaded, you can do a couple different things, but one is to right-click on the file from File Explorer and select the OneDrive option "Always keep on this device", which forces the file to be downloaded immediately.  After I did this for other tax return files, I was able to open them with TurboTax without any issue.  In other words, the tax return files CAN reside in a OneDrive folder, but you must make sure the file has actually been downloaded locally first before trying to open the file in TurboTax.  Other applications such a Excel, Word, etc. do not have this problem and can gracefully interact with OneDrive to download files before opening them.  Apparently, TurboTax does not operate as gracefully and the user must intervene manually in this way.  This was my experience anyway

Thanks again.