Ugh help me

4 replies
41 views

Why is it telling me i have an outstanding balance of almost 300.00 dollars when it was suppose to come out of my taxes!!!! But it wont give me any more information on whats going on

xmasbaby0

Level 15

Where are you seeing an outstanding balance? For what? And what did you think was coming out of your "taxes?" (by which do you mean a refund?)

We cannot see your screen, your tax return, or your account, so please be more specific.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Mommy2beAuthor

Level 2

xmasbaby0

Level 15

Oh---so you chose to have your fees deducted from your refund, but your refund has not yet been issued. Refunds are often delayed now due to the pandemic. Unfortunately, you signed an agreement that says you must pay your TurboTax fees after a period of time, even if your refund has not been issued yet.

They will send several emails before they deduct it from the account you provided to TT. Call the number on the emails to see if you can work anything out to avoid having your account overdrawn by this.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees