TurboTax has had my refund since May 1 according to IRS. I can't get anyone on the phone at TurboTax.

[djacobson]

The IRS told me to call TurboTax.  All I get after waiting on hold are automated messages with information that I can't use.  And there is no other way to communicate with TurboTax reps.  

The absolute worst.  

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[djacobson · Accepted solution]

It drives me crazy when companies hit the "third party" button.  I paid for Turbo Tax services.  I did not contract with a third party and it's ludicrous that you are saying "you didn't have an arrangement with our third party, but now it's your responsibility to contact them; you paid us but the problem is no longer ours." 

Your hiring a third party should have no effect on the services for which I paid and it certainly doesn't exonerate you from blame.  I'd suggest you re-examine your third party relationship.  In the meantime, you should be doing everything you can to admit blame and make some kind of compensatory gesture.  Anything less is a mark on your product and a bad faith gesture that says "once you pay us, we farm out responsibility and therefore are no longer responsible if there is a problem with what you paid us for."