TurboTax Fraudulent Refund Status

[unsatisifiedcustomer]

I have filed for the year 2023 with an expected federal refund. The refund went through a "green dot" bank, which is the third party bank that handles the fees and sends out the remainder to my direct deposit. However, I have not received my remainder and it has been over 5 months. I see similar issues back in 2021 with turbo tax. This is not even the interesting thing. See, I entered my direct deposit information correctly to my bank that I have had for many years now (Capital One). The tax return filing shows that my account and routing are completely different numbers, that I could not have entered by accident. Turbo Tax changed my direct deposit information and sent it to a JP Morgan Chase bank (I do not have an account with them). Even better, Chase can not help me because I don't have an account, TurboTax can't help me because they are incompetent and it is "out of there hands", green dot bank cannot help for the same reason, and finally the IRS cannot help because TUBOTAX IS A FRAUD SERVICE. I will never use them again and urge everyone to never use their services unless you want your money taken in fees and upgrades and lost filings. 

[VolvoGirl]

One poster found this.....
"The refund was sent to a bank I didn't recognize because Schwab where I have an account uses an intermediary bank, JP Morgan/Chase. So the refund was in my Schwab account which has little activity and I had not checked. I had not had a refund in so long, I did not remember the default account I had set up years ago for refunds."

[Mike9241]

@unsatisifiedcustomer you are correct you entered your bank a/c routing and account numbers and then if you authorize your fees, etc to be deducted the refund is rerouted to a third party bank to take out those fees and then uses your original info to forward the remainder. you authorize this by agreeing to have those fees deducted from your refund.