Turbo tax update

[Chaswil1]

When will turbo tax update? Where’s my refund shows it accepted and processing but turbo tax still shows pending unaccepted???

[xmasbaby0]

You might be looking in the wrong TT account..   and...you will never find updates on the status of your refund on the TT site.  You have to get your information from the IRS now.  TT does not get updates about your refund.

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

[Chaswil1]

No again maybe the question confused you, when will turbo tax update to show return accepted and not pending on the app, it shows pending awaiting acceptance for loan and irs.gov where’s my refund shows 2022 refund status which means it was accepted by them

[HeatherPLO]

If you e-filed before January 24th, your e-file will stay in Pending status.  For more details on this, please see this Help Article. 

@Chaswil1
 

[Chaswil1]

Again if it wasn’t on where’s my refund it wouldn’t be accepted. When will turbo tax update, it’s always be at the same time for all ten plus years I have used TT, I’m asking when TT will fix what is an obvious system issue, it should not say pending if showing on WMR, so again when will TT UPDATE? Never taken 24-48 hours after accepting to show so why now?!??

[xmasbaby0]

Are you sure you are seeing that your 2022 return was accepted on the IRS refund site?  The IRS just began accepting e-files today.  Are you seeing "accepted" there for 2021?

[Chaswil1]

Yes it has me select 2022 on WMR AND THE AMOUNT IS UNIQUE FOR 2022, new feature on WMR it makes you select the year for it to search 

[xmasbaby0]

@Chaswil1 Well...give TT a day or two and check back in your account.  Did you get the emails from TT already that told you the returns were accepted?

[Chaswil1]

Nothing besides messages to finish however it has been sent and is pending is what it shows every time I log in

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily