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Level 1

Question

Turbo Debit Card

Forum|Forum|6 years ago
January 22, 2020
5 replies
37 views

Hello, when I was filing my taxes on Turbo Tax, I must have accidentally applied for their debit card while trying to get an advance refund. However, I do NOT want this debit card. I am moving shortly and I will not be using it at all. I already have a debit card through my bank. Is there any way to cancel it?

Level 6

Unfortunately, once you have made that selection and filed you cannot change that selection. once you receive your card and your refund you may be able to contact customer service on the card to cancel the card then.

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Level 2

What if customer service never answers your call???

Level 12

Unfortunately, you have to just keep trying, keeping in mind that this is a very busy time of year.

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