Trying to track my refund

3 replies
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It's can't find my refund

TurboTax Deluxe Online

Answer

When checking on the status of your refund at the IRS "Where's My Refund" site, you may get the message: "We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS."

https://ttlc.intuit.com/replies/4242575

Anonymous

Answer

https://ttlc.intuit.com/replies/4242575

Storar22

Level 2

I entered the correct Info to track it but I received this message. What does it mean and what should I do to track it?

VolvoGirl

Level 15

Make sure you are using the refund amount from your actual federal tax return 1040 line 20a and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When did you efile? Was your return Accepted? You can check your efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say? If it says Ready to Mail that means you are suppose to print and mail your return to the IRS.