Transmitting my 2025 Form 1040

[danimee6]

I have finished with my taxes and went to transmit my return. I received an error message from Intuit saying, "We're experiencing internet transmission problems. Your transmission did not go through. Intuit's Electronic Filing Center did not receive your return."

Is there a problem filing right know? When will it be fixed? 

[JotikaT2]

This experience has been resolved.  Please make sure your program is updated and try transmitting your return again.  

If you are using TurboTax Desktop, please log into your program and select Online, Check for updates in the top menu.

If you are using TurboTax Online, please log out of the program, clear your cache, and then log back in.  This should allow you to proceed with transmitting your return.

[danimee6]

I have checked for updates to Turbo tax and tried to transmit again with no luck. I have turned off the VPN and firewall and it still does not work. I have made sure windows 11 is up to date too. I have a good internet connection.  I'm quite frustrated.

[CatinaT1]

 We would like to take a deeper dive into this message to assist you.  In order to do this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

1. Then select Tools below Tax Tools.
2. A window will pop up which says Tools Center.
3. On this screen, select Share my file with Agent.
4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:
 

1. Click on Online in the top left menu of TurboTax CD/Download for Windows
2. Select 'Send Tax File to Agent'
3. Write down or send an image of your token number then place in this issue.
4. We can then review your exact scenario for a solution.
5. Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

[danimee6]

I have decided to mail my return in. I'm not impressed with the technical support that you offer. I should be able to talk with a live technician for help.  

[CatinaT1]

@danimee6 

I just had another user who has this issue delete his state return and was successful filing. He didn't need to file a state return, but went through the state process to make sure he didn't need to file it. He deleted that state return and filed his Federal. His just got accepted by the IRS.  

Can you try this and let me know if you are successful? Thank you!