@Ashley_tabannah We cannot see your account information here. We do not know why you think you were charged twice. If you prepared a federal return and a state return, there was a TurboTax fee for each return--federal and state. And if you chose to have your fees deducted from the federal refund you also agreed to pay the third party bank (SBTPG) a refund processing fee of $39.99 (or $44.99 if you are in CA) to take those fees out of your refund and send you the rest.
If you think you were charged more than the amount of using the software to prepare your federal return and using the software to prepare your state return + the refund processing fee, then you need to have a real time conversation with customer service to help you understand what happened or to sort it out.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
