The IRS website says my refund has been sent since yesterday but my prepaid card app still has a zero balance. Where is my refund?

[NjoyBhappy]

Wait at least 5 days after IRS states they issued the refund. 

• Taken directly from the IRS Where's My Refund FAQs:"Please wait 5 days after we’ve sent the refund to check with your bank about your refund, since banks vary in how and when they credit funds." -  https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Prepaid Visa Card: 

• Make sure that you activated your card either online or over phone by following the instructions on the card's sticker.
• If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.
  

NOTE: If you selected Refund Processing to pay for TurboTax fees out of your federal refund (instead of using a credit card), see below:

• The IRS will first send the refund to a third party bank (SBTPG) who will then send TurboTax a payment ,and then send the refund to your card. 
• You may contact SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com if you need more information.

See TurboTax FAQ for more information: https://ttlc.intuit.com/replies/4233182