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Level 1
April 23, 2024
Question

Tax return still pending.

  • April 23, 2024
  • 2 replies
  • 10 views

It's been over 60 days and I have not heard any news regarding my tax return. What do I do?

    2 replies

    DoninGA
    Level 15
    Level 15
    April 23, 2024

    Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

     

    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

     

    After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
    See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

     

    Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
    When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
    So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
    Then press 1 for "form, tax history, or payment".
    Then press 3 "for all other questions."
    Then press 2 "for all other questions."
    - When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
    - After it asks twice, you will get another menu.

    Press 2 for personal or individual tax questions.
    Then press 3 for all other inquiries
    It should then transfer you to an agent.

    CatinaT1
    Level 15
    April 23, 2024

    Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

     

    Here are a couple FAQs to track your refund:
    When will I get my federal tax refund?
    How do I track my state refund?
    Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

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