Tax Return Rejected

Forum|Forum|4 years ago
May 6, 2022
1 reply
24 views

I filed my elderly parents return using TurboTax in 2020. My father passed away in March of 2021 and when I filed this year the IRS rejected the return because they could not identify my father's AGI. The returns were all filed jointly and I got a transcript from the IRS and the AGI from 2020 matches that on the transcript. What do I do? They did not question my mother's AGI which was the same as my father's since they filed jointly. Turbo Tax says I should enter my father's AGI from 2020 but I did and still got rejected. This has been quite frustrating.

SweetieJean

Alumni - Champ

It's possible that your Dad's SSN is locked, so that the IRS cannot verify his AGI. You will have to file by mail. You're filing a Joint return for them for 2021, right?

MajflightAuthor

Level 2

I think that you're correct and appreciate the help in getting an answer to my question. I filed by email today.

sharonsmith1987

Level 2

@Majflight hello...my return has been rejected multiple times for a couple of weeks, no matter what I do with the AGI. I've messaged 4 times now and called but no answers. Automated texts reassure me they will help but I've done everything they suggested and it still isnt working. I'm thinking I might have to file by mail myself...do you know if turbotax still takes what we were supposed to pay if they helped us file our taxes? I'm also supposed to get free file but they say my return isnt simple...the only thing I had to add was interest and jury duty. I'm frustrated!