tax return not found

Forum|Forum|5 years ago
February 13, 2021
1 reply
2 views

I filed my daughters taxes on turbo tax and received a confirmation email that they were accepted, however, when we went to log in everything is gone, there no account found and we went through all the ways to access it and it is now lost!! what is going on????

TurboTax Free Edition Online

SweetieJean

Alumni - Champ

If you are using TT Online and did not set up a separate account for her, you may overwritten it when you did your own (or someone else's) return. If so, it is gone.

MichelleLO

Level 15

Did you prepare more than one return in the same TurboTax Online account?

If you cannot recall the information you used to create the account, you can use the Account Recovery Request form in this TurboTax FAQ: Account Recovery Request for your TurboTax Account

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