Tax return didnt come

[Christina23]

My boyfriend filed his taxes the same time as mine and his tax return never came but mine did. It's been a month since he was supposed to get it and he cant get ahold of anyone to get any answer bc he did the free tax filin . He doesnt know what to do know. Hes contacted the IRS and they cant help him. 

[Texas Roger]

If he efiled his tax return, what does it say on this TurboTax web site about the status of the efile? https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If it was efiled and accepted, he should be able to track the status using the IRS tracking web site: 

https://www.irs.gov/refunds

Here is some info about the IRS process: https://ttlc.intuit.com/community/articles/community-news-announcements/where-s-my-tax-refund-how-to...

[VolvoGirl]

Was his return Accepted?  Maybe he didn't finish filing it or it Rejected.  When he logs into his account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?