Tax Refund is wrong amount

Forum|Forum|4 years ago
March 30, 2022
2 replies
19 views

I just got a deposit for an amount that’s about half of what the IRS said I would get. This is after they made adjustments to my taxes. It is short a few thousand dollars.
Who do I call at TurboTax for answers. The IRS sent me a letter over changes made to my original refund amount and said my corrected return should be X amount and I have received half of that. No taxes owed in other areas. The correction was a deduction to correct an outstanding debt.

so where is my other half of my Refund???

Kdsheehan

Level 2

I'm in the same boat! I got a letter from the IRS saying they adjusted my refund amount,and gave me the new amount. Then this morning TurboTax deposited an amount that is $2000 less than what the IRS told me. That can't all be fees. Something else is going on. I'm irate!!

DoninGA

Level 15

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228