Stimulus check went to a turbo Visa card I threw away and my information in the computers is wrong so I can’t reset my account

[altonlasane22]

I can’t reach a live person to talk to and ask for a new card and I can’t login online because either my social or my DOB is wrong in the system. Any time I try to reset my account by inserting my social and  DOB it says information is invalid. I pulled up my 2018 tax return and I have all the bank info... please help I can’t access any of the money on my card. Is it possible to reach turbo visa support without having to drive to California?

[NCperson]

you'll have to contact the Bank .....is it Greendot Bank? 

https://www.greendot.com/contact-us

[altonlasane22]

Yes it’s green dot bank, I can’t contact anyone through the phone. I input my ssn and my DOB and it says my information is invalid. I’ve tried getting through with that number and the turbo visa phone number probably 100 times each