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Acdk186
Level 2
December 29, 2024
Question

Software problem - amending with a new 1099-B

  • December 29, 2024
  • 1 reply
  • 13 views

I'm trying to amend my 2023 return with a new 1099-B. I click on "Add more sales" under "Your investment sales summary," then "stocks, bonds, mutual funds," and then the screen goes blank. Am I doing something wrong or does the software need to be fixed?

    1 reply

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    December 29, 2024

    Are you using one of the TurboTax desktop editions for Windows to amend the 2023 tax return?  If so, try this -

     

    Save your tax return and close the TurboTax program

    Right click on the TurboTax icon

    Click on Run as administrator

     

    Start the TurboTax program again to see if the problem persists.  Also, make sure that you have updated the 2023 software to the latest release.

    A
    Acdk186Author
    Level 2
    December 30, 2024

    Thank you for the response. I'm using the desktop Turbo Tax for Mac. So, I don't see the option to run as an administrator.

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    December 30, 2024

    @Acdk186 

    You will have to contact TurboTax support for assistance with this problem.


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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