I RECEIVED A LETTER FROM THE IRS/STATE
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
I AM BEING AUDITED
If you purchased Audit Defense:
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
As indicated, only the IRS can answer that question. TT does not "approve" refunds...only the IRS does. And TT goes by your data entry and answers to the interview questions.. Could you have made a data entry error, or forgotten to claim some income? An amount of $10,000 suggests to me that a decimal point might be in the wrong place.