So I got a letter from the irs that says I owe them 11,000 dollers but I never got that money how do I let them know I never got that money

[xmasbaby0]

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

[lino1369]

Well u guys also said I was approved for 10,000 dollers but I never even got that money ... nothing was posted to my bank account..

[SweetieJean]

As indicated, only the IRS can answer that question.  TT does not "approve" refunds...only the IRS does.  And TT goes by your data entry and answers to the interview questions..  Could you have made a data entry error, or forgotten to claim some income?  An amount of $10,000 suggests to me that a decimal point might be in the wrong place.