SBTPG Holding Refund

Forum|Forum|4 years ago
March 17, 2022
2 replies
21 views

Santa Barbara Tax Products Group has held onto my refund since July 2021.
I cannot get in touch with SBTPG using the number listed on their website, I have reached out and have yet to hear anything back from them.

The IRS themselves has informed me that SBTPG still has my refund, instead of sending it back to the IRS.

What gives them this right without notifying me? Why is TurboTax using this company, and then not notifying the customers when issues arise?

What should I do next?

MoniqueLO_

Level 10

It would be necessary to continue to try contacting TPG for additional information. Please see this website: TPG. There is a blue "Submit a request" button where you can provide your information and describe the issue (if you haven't tried that already).

@asherd2022

asherd2022Author

Level 2

I've tried.

Pretty mini

Level 2

Update after successfully complaining in TurboTax Instagram I got someone to DM me and escalated it as of today I received my cashiers check by FEDEX . Let’s just pray I don’t run into issues when it gets deposited.. because I’ve already waited a whole month for it