Sbtpg Bank

[Vaughnk30]

Turbo tax chose to partner with Sbtpg Bank I do not know why I have filed with turbo tax for the last 9 years but this more then likely will be my last. No professionalism or customer service I have been waiting on my refund since 02/23/23 the IRS sent my my money to this bank be cause my bank rejected the payment since then they charged me $30 to print a check to mail to me which I did not or have not received because I no longer live at the residence and federal checks are not forwarded I have already spoke to the IRS and they stated they can print me a check once they got notification or confirmation from green dot which they have not and I do not understand what is the issue seeing that turbo tax and the bank collected there fees not to mention I lost an additional $30  this is by far the worst experience I have had to deal with and to not get help or answers even though everyone else has received there fees is down right disappointing

[HeatherPLO]

Please reach out directly to the third-party processor, SBTPG.  You can do this at their Help page by calling or submitting a ticket.  

@Vaughnk30 

[SteamTrain]

1) make sure you send the IRS a change of address form 8822...ASAP

About Form 8822, Change of Address | Internal Revenue Service (irs.gov)

2) never-ever have your software fees paid out of your Federal refund....never!!...  Always pay the software fees with a credit card.