Same issue: Greendot and Refund

Forum|Forum|2 months ago
April 16, 2026
1 reply
19 views

I know this was brought up previously and dont see any satisfactory response from any party.It is April 15th, my refund was release on Feb 19th by IRS but i still got nothing. Is this normal? The paining part is that there is none to ask about it. I really hated this and I will do everything not to go through the same thing next year again.

Not A Product Question

CatinaT1

Level 15

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.

Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

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nizamekeAuthor

Level 2

Thank for quick response but dont get this.Refund has already been released by IRS.And it is sitting in sbtpg.com. (or green dot IDK).how is it being used to off set debts?

CatinaT1

Level 15

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

Website: SBTPG Support

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