Rejected tax return

[Timsalive]

Twice on the 17th my return has been rejected for the dreaded identity pin. I put it in the first time but now the email from intuit says to open the return and fix it. Can’t see where to fix it as I have the cd version on my computer. Can’t check online. Any suggestions? Can I call intuit directly? Will I be penalized now that it has been rejected?

[rons]

I have the same problem. I have received no help at all. 

[PaulaM]

Follow the directions in your email to correct a rejected return, or contact support below.

https://support.turbotax.intuit.com/contact/