Rejected Federal and State return Wrong AGI or PIN

[Jday7654]

I submitted taxes for my mother and father yesterday. I have their 2019 return (hard copy) in hand and entered the AGI from that in my current filing.  When I do the signature page I am asked to enter a 5-diget e-filing PIN (you can make up any number) I have done so (new number) yet I am still getting the error message IND-031-04- The primary taxpayer's AGI or Self-selected PIN from last year does not match IRS records.

Knowing I have the AGI correct, how am I to get last year's PIN (I did file via Turbo Tax last year but did not save a PIN anywhere.

[SweetieJean]

Try using 0 (zero) for the 2019 AGI instead.

[BLGlover]

I just tried this, and it worked!