Skip to main content
TurboTax
Community
TurboTax
TurboTax
syrcarjax
Level 2
Feb 16, 2026 3:39 PM UTC
Question

Reject for AGI

I helped my granddaughter do her returns. It appears it was rejected for AGI that was correct.  Used 2024 AGI from TurboTax for the correct amount on Windows. 2025 on Mac. What now?

    3 replies

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    Feb 16, 2026 3:41 PM UTC

    It is possible the IRS does not have her AGI in their database.  Try entering a 0 (zero) for the 2024 AGI and e-file the tax return again.

      syrcarjaxAuthor
      Level 2
      Feb 19, 2026 3:14 PM UTC

      Entering 0 worked. Thanks!

      Level 15
      xmasbaby0Level 15
      Level 15
      Feb 16, 2026 3:42 PM UTC

      If entering the amount from your 2024 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

      **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
      TurboTax flag icon

      Unlock tailored help options in your account

      Create an account
      TurboTax Expert Assist
      TurboTax Expert

      Get answers to all your tax questions

      Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

      Explore your options
      Terms & ConditionsAccessibility statement
      Sitemap
      Intuit
      TurboTax Credit Karma QuickBooks MailChimp

      ©1997-2026 Intuit, Inc. All rights reserved.
      Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

      Security Certification of the TurboTax Online application has been performed by C-Level Security.

      By accessing and using this page you agree to the Terms of Use.

      About Cookies Manage cookies

      TRUSTe nResult Certified e-File C-Level Security Certification
      Intuit
      TurboTax Credit Karma QuickBooks MailChimp

      © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

      Copyright © Intuit Canada ULC, 2026. All rights reserved.

      About Cookies Manage cookies

      Intuit
      TurboTax Credit Karma QuickBooks MailChimp

      © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

      © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

      À propos des témoins Gérer les témoins