Refund

[user17723023244]

I haven't received my tax return. It has been released by IRS yet nothing from TurboTax. The IRS website showed it was sent out today. I'm direct deposit, what's up.

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

Did you request to have the TurboTax account fees paid from the federal tax refund?

[user17723023244]

Yes I did. It's showing it was sent out yesterday. Not even updated on tax tracker

[user17723023244]

I can't get anyone on a phone either. I need a number to speak with a human

[DoninGA]

@user17723023244 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com