Refund

Forum|Forum|6 years ago
April 15, 2020
1 reply
5 views

Irs says my refund was deposited 3/17/20 into my bank. The bank has no record of it. My taxes were filed 3/2

What do I need to do

Best answer by mesquitebean

Did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log in to the intermediary company (SBTPG) to check on the funds.

mesquitebeanAnswer

Level 15

Sharongold

Level 2

Hi, I started using turbo tax for my tax refund, it insisted that I paid even before finally e-signing, I paid then it kept insisting that I should remove my military service affiliation or file by mail, I am currently deployed and can’t do that. I decided not to use your service anymore, how can I get a refund?

ThomasM125

Level 15

The federal return includes free e-filing, so the fee you paid was for the preparation of your tax return. TurboTax does not offer a refund once you agree to accept your return as prepared, as to do otherwise would invite others to prepare their return for free, since you could mail the return in once you are able to print it out.

You could call product support if you want to request a refund though.

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