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Danielleretter
Level 2

Refund

What the heck I still have not recieved my federal return.. and i was excepted Jan 28 yes i have the earned income and child tax credit but still i should have my money by now.. at this point I'll have the stimulus check before my return.. I have heard nothing from IRS except they are verifying my income.. but what's weird it now I'm getting abill from turbo tax for filing?? Where is my return I used the turbo card for my deposit 

3 Replies
DianeC958
Expert Alumni

Refund

The IRS should send you a letter as to what the issue is with your refund.

 

Without the letter and since they are not taking phone calls currently, there is not much you can do at the moment.  

 

Once the IRS is answering phone calls again, you can call them at 1.800.829.1040, option #2, to find out what the issue is.

 

When you sign up to have the TurboTax fees deducted from your refund, you agree that if the refund is delayed or you do not receive it, then TurboTax can bill you for the amount due to TurboTax.

 

@Danielleretter

 

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Danielleretter
Level 2

Refund

Well they have not sent me a letter about it except they are verifying income.. 

ReginaM
Expert Alumni

Refund

I am sorry but, you will need to contact the IRS at 1-800-829-1040 between the hours of 7 a.m. and 7 p.m. once their offices are opened back up to find out about your refund.

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