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htexas96
New Member

Refund

IRS.gov does not show my refund being accepted but TurboTax does. What's the problem?

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5 Replies
MichelleLO
Expert Alumni

Refund

What is the status you see on the IRS Where's My Refund site? 

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htexas96
New Member

Refund

"We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS." That's what it tells me when I put in my information on IRS.gov. But I received an email saying my refund was accepted.

JakailaLO
Expert Alumni

Refund

When did you submit your return? Was it less than 24 hours ago?

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htexas96
New Member

Refund

On the 4th of March.

KatrinaLO
Expert Alumni

Refund

The status on the IRS website may change and state we cannot find a record of your return or  that you have put in incorrect information when tracking it, but this can all be normal in the process. Sometimes it can take more than 48-72 hours to process. TurboTax is not connected to the IRS or state department(s) of revenue refund tracking tools. We don't receive real time updates from the IRS. The IRS releases most refunds within 21 calendar days after the e-filed return has been accepted (received), not 21 days from the e-filing date. If accepted by the IRS, you can check your refund status below:

https://www.irs.gov/refunds

Additionally, the following link provides helpful information on estimated refund due dates based on date of filing:

https://www.cpapracticeadvisor.com/tax-compliance/news/21123770/chart-shows-estimated-irs-income-tax...

If your return was accepted 21 days ago or longer and you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.

https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...

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