Refund still not received

Forum|Forum|6 years ago
April 7, 2020
1 reply
14 views

IRS info shows my return was accepted and refund was sent on 3/19/2020. Did you get paid your fee? My money still has not been deposited in my bank direct deposit. I was told that IRS sends back to you, you take out fees then send to me. Can you tell me what the delay is?

Trelba2Author

Level 2

How long does it usually take for a response from Turbo? Today was my first time posting since no one answers phones these days.

CarissaM

Level 15

We apologize for the delay in response, If you elected to have your fees deducted from your refund, the IRS will send your return to Santa Barbara Bank, where they will deduct the fees and then deposit any remaining refund into your account.

You can track your refund at the Santa Barbara website by clicking here.

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Trelba2Author

Level 2

My issue still has not been resolved. I still don't know where my refund is since IRS issued it on March 19. The link you provided for Santa Barbara didn't get me anywhere. It keeps saying my account was not found why I try logging in or missing pin when I try to register as new customer. Are u supposed to give me a number to log in? I can't speak with anyone directly. Very frustrating. I've never had issues with Turbo Tax until now.