Skip to main content
Level 2
February 26, 2024
Question

Refund / SBTPG

  • February 26, 2024
  • 1 reply
  • 4 views

IRS show my refund was deposited 2/22/2024 but SBTPG still show it has not been received.  I've filed with TT for several years now and my account has not changed.  I don't understand what is the hold up on this.  TT told me there's nothing they can do but to call SBTPG.  I can not get hold of a live representative at all.   Has anyone tried to call or know how to get hold of a live person?

    1 reply

    DoninGA
    Level 15
    Level 15
    February 26, 2024

    For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


    Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

    Call 1-877-908-7228


    Or - TPG-CSsupport@greendotcorp.com

    lisa_3669Author
    Level 2
    February 27, 2024

    Yes, that is who I tried to contact and the number I called but no option to talk to a live person,