Refund of processing fee

[deckape626]

My state decided to verify that it was me that submitted a tax refund, after doing this I am told that my refund will be sent to me in a check, even after I explained that I paid for DD. If I read the response correctly, my bank will automatically send a refund check pertaining to my payment for DD to me?

Reply

[xmasbaby0]

You do not get a refund for that situation.   Your fee was for using the software to prepare and file a tax return.  You did not pay an extra fee to get direct deposit.   Your fee remains the same.  If you want to have a conversation with customer support and let them explain it:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[deckape626]

Ok, my bad, I misread it...thanks for the response.