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Level 2
March 11, 2022
Question

Refund less than IRS paid

  • March 11, 2022
  • 4 replies
  • 30 views

My taxes were filed on February 10, 2022 without issue and accepted by the IRS. I have spoken with the IRS who advised that they paid the full amount that I was quoted by TurboTax of $2,067 minus that standard TurboTax fee to file. The issue is that I only received $574.25. I want to know why TurboTax collected $1,492.75 (1/3) of my entire refund without explanation and shown at check out like the normal fee? Furthermore, I was sent a tiktok showing a viral video of this exact samething happening to THOUSANDS of other people. 

To clarify, I did NOT agree to this absurd amount of money being taken from my account and I expect to be compensated for the missing $1,492.75

    4 replies

    Level 2
    March 11, 2022

    EDIT: missing 2/3 of my entire tax credit. Not 1/3.

    BrandiLO1
    Level 7
    March 11, 2022

    If you used refund processing to pay for your TurboTax fees and have any issues with the amount deposited to you, you must contact TPG, the company responsible for depositing your refund after removing TurboTax fees. For contact information, please click here.

    Level 2
    March 11, 2022

    Why do I have to contact a corporation or bank that I have never had business with? I filed with TurboTax and YOUR bank stole funds? I want turbotax to fix my issues or I’ll be sharing this on social media accounts and joining the class action Lawsuit. 

    it’s ridiculous that we have to go through this and all we get is a half ass reply to another dead end. I can promise you, I won’t be using you guys in the future.