Refund Card

Forum|Forum|6 years ago
April 1, 2020
3 replies
5 views

I efiled my 2019 taxes in February of 2020 and have not yet received my Turbo Tax Visa Card. I have tried calling the number provided to get another one sent to me but I have yet to speak to a person. After i follow the steps the automated voice says to enter the last 4 digits of the card I'm calling about. How can I enter a number from a card I have not yet received? Then it proceeds to tell me to call back once I have the number. What can I do or who can I call about this matter? I have been trying this for a month now. Please can someone help me.

Refund Card

KatrinaLO

Level 14

Please contact Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.

Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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Kennykids06

Level 2

I never recieved my turbo card for my taxes

ChondelLO

Level 12

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.

https://turbodebitcard.intuit.com/contact-us

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DonaldboudreauxAuthor

Level 2

I did what you suggested and still cannot talk to anyone. When you go online it asks you to enter your card number to get in. I never received a card so how can I put a card number. Please help me with this matter. Thanks in advance for your time and cooperation.