I paid for a tax expert, but I’m not receiving any expert advice. I’m receiving the same information that I can provide for myself by looking it up online. I need specific details on when my refund advance will be deposited being that the IRS has already accepted my return

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User17695587514

Level 2

Question

Refund Advance

Forum|Forum|5 months ago
January 28, 2026
2 replies
8 views

I paid for a tax expert, but I’m not receiving any expert advice. I’m receiving the same information that I can provide for myself by looking it up online. I need specific details on when my refund advance will be deposited being that the IRS has already accepted my return

xmasbaby0

Level 15

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=m8zw1pbb

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

User17695587514Author

Level 2

No need, the live help that was paid for has no answers either, seems to be a lot of copy paste replies, and they have no solution to the refund advance. Not being attached to my taxes that were filed. I’ve filed a complaint for investigation. I WILL NEVER USE TURBO TAX OR ITS AFFILIATES GOING FORWARD. This company gave false pretenses for a refund advance that was never properly processed with intent to gain business to benefit the company rather than the client.

KirbyR

Level 2

I got the email saying I'm approved then its not an available when you check out. From understanding and reading comments here, you have to check the $35 bank option then ask for the advance instead of last year you checked the 5 day deposit with Karma and then you had the option to check the refund advance. They are a hot mess. This is an issue every year for years so honestly because of that they are not trust worthy.