Refund advance issues

I applied for the refund advance. I received an email for CK and TurboTax saying it was received but they couldn’t approve until my fed was accepted (I filed on 01/17) . My fed was accepted on 01/20 and I have received nothing further, no acceptance or denial. I have received conflicting information regarding “accepted and approved” when I spoke to a representative. When I “reviewed my order details” it says nothing about the advance. Which is confusing because I received a confirmation email regarding my application being received. Can anyone please help?!

posted