Refund advance I applied

Forum|Forum|5 years ago
February 18, 2021
14 replies
27 views

Need help

TurboTax Deluxe Online

SForrestLO

Level 11

How can we help you?

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brie8783Author

Level 2

Didn’t get my refund advance I applied

TerukoL

Level 13

Did you receive an email letting you know if you were approved for the refund advance?

If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.

Please click About Refund Advance to learn more.

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AkinaLO

Level 15

If your card has been lost or stolen you can click here to report it lost/stolen. They will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.

You can find this on their website https://www.turboprepaidcard.com/help-faq-s#howtoreportlost.

The number to Customer Care is (888) 285-4169.

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