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brie8783
Returning Member

Refund advance I applied

Need help
14 Replies
SForrestLO
Intuit Alumni

Refund advance I applied

How can we help you?

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brie8783
Returning Member

Refund advance I applied

Didn’t get my refund advance I applied 

TerukoL
Intuit Alumni

Refund advance I applied

Did you receive an email letting you know if you were approved for the refund advance? 

 

If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

 

If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.

 

Please click About Refund Advance to learn more. 

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brie8783
Returning Member

Refund advance I applied

I didn’t receive nothing no notice 

EbonyA
Intuit Alumni

Refund advance I applied

Please double check your junk and spam folders in the event that any correspondence gets filtered out.

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brie8783
Returning Member

Refund advance I applied

I did but thanks for no help 

BrandiLO
Intuit Alumni

Refund advance I applied

When was your return accepted? Have you received the Turbo prepaid debit card in the mail?

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brie8783
Returning Member

Refund advance I applied

No I didn’t and it was accepted in the 11th

AkinaLO
Intuit Alumni

Refund advance I applied

If your card has been lost or stolen you can click here to report it lost/stolen. They will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file.

 

You can find this on their website https://www.turboprepaidcard.com/help-faq-s#howtoreportlost

The number to Customer Care is (888) 285-4169

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brie8783
Returning Member

Refund advance I applied

They don’t have one for me and I have my bank information 

MichelleLO
Intuit Alumni

Refund advance I applied

@brie8783 Can you please clarify what you need assistance with? 

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brie8783
Returning Member

Refund advance I applied

Refund advance does it show if I got approved are not cuz I always do so seeing what’s up gave all my bank info so won’t get a card and looked through all my mail junk and all never heard a yes are no 

brie8783
Returning Member

Refund advance I applied

11th

ChondelLO
Intuit Alumni

Refund advance I applied

If you qualify, you will be notified by email of your approved amount.  Also, a physical Turbo Visa Debit Card will be mailed to you within 5 to 10 business days. If you have not received a card nor an email please visit the link below for assistance.

 

https://turbodebitcard.intuit.com/

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