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Level 1
Jan 27, 2024 9:54 PM UTC
Solved

Refund Advance - Haven't Received

I applied for, and was approved for a refund advance. I then got my approval notice from the IRS that my federal refund was approved. On TurboTax it also shows that my federal refund was approved. That was a week ago, I still do not have my advance in my Credit Karma spend account. I talked to Credit Karma and they say that the Federal Acceptance has not come through from TurboTax. Anyone know how to resolve this? Any help would be appreciated.

Alumni - Intuit
Jan 28, 2024 10:04 PM UTC

IRS will start accepting e-filed returns on January 29, 2024.  Your return must have been accepted in the test-run group.  After tomorrow you should receive final approval and the Refund Advance should be released within 48 hours of acceptance.

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5 replies

Alumni - Intuit
Jan 28, 2024 10:04 PM UTC

IRS will start accepting e-filed returns on January 29, 2024.  Your return must have been accepted in the test-run group.  After tomorrow you should receive final approval and the Refund Advance should be released within 48 hours of acceptance.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
Feb 1, 2024 7:13 PM UTC

This is not okay. You guys are using false promotion. I needed my advance. Big inconvenience and I’m surprised that no one has sued you guys by now.