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Level 2
Feb 11, 2021 8:29 PM UTC
Question

Refund Advance 2nd year in a row

So It’s my 2nd year opting for a refund advance and when I was approved it said they was sending an email on how to set up the account and that the card would be mailed in 5 days or whatever, but I already have an account why hasn’t my refund advance been sent there yet, will I have to set up a new card or will it come on the one I already have?

5 replies

AdmikawedAuthor
Level 2
Feb 11, 2021 8:32 PM UTC

Also worth noting I never received an email like I was texted about

SForrestLO
Level 11
Feb 12, 2021 6:25 PM UTC

This Turbo Tax FAQ will provide information about the Refund Advance.  

Refund Advance Information

 

This Turbo Tax FAQ will provide information on the card.

How do I use my physical Turbo® Visa® Debit Card once it’s activated?

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Level 2
Feb 12, 2021 12:22 AM UTC

I had to set a new card 

Level 2
Feb 15, 2021 12:20 AM UTC

This is very FRUSTRATING!! There are so many different help forums to go to !! And you can’t get a live person to help!!! 

Level 12
Feb 15, 2021 12:29 AM UTC

@Mary907 What is the exact issue you're experiencing?

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