Refund Advance 2nd year in a row

[Admikawed]

So It’s my 2nd year opting for a refund advance and when I was approved it said they was sending an email on how to set up the account and that the card would be mailed in 5 days or whatever, but I already have an account why hasn’t my refund advance been sent there yet, will I have to set up a new card or will it come on the one I already have?

[Admikawed]

Also worth noting I never received an email like I was texted about

[Ba171]

I had to set a new card 

[SForrestLO]

This Turbo Tax FAQ will provide information about the Refund Advance.  

Refund Advance Information

This Turbo Tax FAQ will provide information on the card.

How do I use my physical Turbo® Visa® Debit Card once it’s activated?

[Mary907]

This is very FRUSTRATING!! There are so many different help forums to go to !! And you can’t get a live person to help!!! 

[DaraLO]

@Mary907 What is the exact issue you're experiencing?