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The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund as of yet. For more information regarding the delay in your refund, you'll have to speak directly to IRS as they are the only ones with the ability to check your information. You can reach them at 800-829-1040. When calling, be sure to have the following:
Please note: It may take over an hour to get your call answered as the IRS lines are busy as well as operating with limited staff at this time.
https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378
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