Where is my 5 day early refund

[ny-johnson]

I have been checking the IRS "Where is my Refund" site. After putting in my required information I was able to view my IRS Tax return "Refund Status Results" and it changed from "Accepted" to "Sent". The IRS stated on their website the refund was sent to my bank on February 19th 2026. However, today is February 20th and it is not showing in the Credit Karma account that Turbo Tax marketed that if I used I would receive my refund 5 days earlier than if I did not use them.  According to the promise made that if I used their "Bank" I should have received my funds direct deposited into the Credit Karma Bank on February 14th.  

With this Broken promise or false advertising to get you to sign up with their bank using misleading statements to gain my business. Is there a way to dispute the Turbo Tax charges or is Turbo Tax going to refund the money Turbo Tax charged to correct their misleading  advertising?

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

The IRS Where's My Refund site will not take into account the 5 days early, but if you signed up for the 5 Day Early product, you should receive your refund deposited 5 days prior to the date indicated by the IRS, assuming all conditions are met.

For more information click on the link below

5 Days Early Option

If you don't get your deposit 5 days early, there is a few reasons why that might happen.

• Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
• Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
• The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable.