tpg return less

Forum|Forum|4 years ago
May 13, 2022
1 reply
1 view

Dear Turbo Tax Support,

For my federal return, I was support to receive $8,220.00. But only received $8,153.34, the difference being $66.66

I understand this is a relatives small amount. But I would just like to know, because I wasn't made aware that any ADDITIONAL charges would be deducted from my federal return. I paid all the TurboTax fees up front with my credit prior to filing.

I was using the desktop cd software version of turbotax to file the taxes. I paid for the software, paid for the additional state charge, plus another fee. I have a record of all of these purchases on my credit card. But then I was never told that there is this 3rd party called TPG that would also take their cut from my return. May I know, what exactly was the $66.66 dollars for? I check on https://taxpayer.sbtpg.com/dashboard, and it breaks down the $66.66 as total bank fees + total other fees. What exactly are these bank fees? I thought that a direct deposit from the IRS is free of charge. Thank you so much for the help.

Critter-3

Level 15

If you paid the fees upfront there is no way for you to use any third party processing services ... so check the IRS site to see what the IRS released. Did they reduce your refund ? And did you also have a state refund ? Did the state send it yet ?

dimi1119Author

Level 4

My state refund which was deposited directly into my checking account was EXACTLY the amount that turbo tax calculated. The were no issues there what so ever. Everything was correct and good.

However, the federal return amount which turbotax calculated was 8220, which is EXACTLY the same amount on the IRS website, when I log into my IRS account and check the numbers on their end.

So I am not sure why TPG deducted the 66.66 dollars.

Thank you for your help

Critter-3

Level 15

You can have the state efile fee in the Desktop program deducted from a federal refund. If you filed before March 1 the efile fee was $20. Went up to $25 on 3/1. Then there Extra $40 Refund Processing Service charge (45 in California). So it could be around $65 plus sales tax.

Oh yeah ... not many folks would voluntarily pay an extra $40 to pay a $20 fee especially if they already bought the downloaded program. But if that is what the OP did they have no recourse to get the fee refunded since they had to agree to the terms TWICE in the system.